You can follow your package online all the way to your shipping address when X Supplies uploads tracking information.
Once we ships your item, you can keep track of its progress on its way to you.
Track a member order
If you are an X Supplies member, please login in and you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.
You can also check your order’s delivery status in your purchase history. You’ll see the item’s tracking number as a link next to the item.
Tip
If you can’t see a tracking number, we may need to upload the tracking information. You can contact us to find your tracking number.
Track a guest order
To track items you bought as a guest, you’ll need the order confirmation we sent to the email address you entered at checkout.
- Find your X Supplies guest order confirmation email. The subject line starts with “Order Confirmed”.
- Select View order details.
You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. If you don’t see the tracking information you can select Contact us on the Order Details page and ask us if we will upload the tracking number.
If you can’t find your guest order confirmation email, contact us on online_orders@xsupplies.com.au and we’ll send you a link to your order details again.
Open a return request
If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.
request a return, please contact us on online_orders@xsupplies.com.au or if you are member, you can also start a return request from your purchase history in My X Supplies.