Terms and conditions

We look forward to serving you as a X Supplies member. Your membership and the privileges and conditions of membership are described below. If you have any questions, please ask our member services personnel at any X Supplies membership counter.

Membership

• Any use of a X Supplies Wholesale Australia membership card is subject to the X Supplies Member Privileges and Conditions.
• Membership is available to all qualifying individuals 18 years of age and over.
• X Supplies reserves the right to refuse membership to any applicant and membership is revocable without cause.
• Membership is subject to any and all rules adopted by X Supplies including our privacy policies and practices, and they may be amended from time to time without notice.

X Membership Reward Program

X Members receive an annual 3% reward of up to $10,000* on qualified X Supplies purchases. Terms, conditions, and exclusions apply.

Earning the 3% reward

• X Supplies Members receive a 3% reward on qualified purchases (excluding GST) see calculation of 3% reward below.
• Reward is capped at and will not exceed $10,000 for any 12-month period.
• Only purchases made by the primary and active primary household cardholder on the account will apply toward the reward.
• Any items that have earned rewards and are then refunded, will lose the rewards earned. Refunds will be calculated on the most recent purchase of the item.
• Limit one X Membership per household or business.
• Purchases made prior to upgrade do not qualify for the 3% reward.
• If, at any time, the primary household cardholder is removed from the account, their purchases will not apply toward the reward.

Calculation of 3% reward

Reward is approximately 3% of pre-tax (GST) purchases (less refunds) of most merchandise purchased through: front-end registers, most ancillary business registers at X Supplies websites in Australia.

Rewards are not calculated:

• On purchases of X Supplies Shop Cards.
• On miscellaneous fees, deposits and taxes, including sales tax and shipping; where prohibited by law or regulation.
• And on certain other categories as determined at X Supplies's discretion, which may change without notice.

Issuing the 3% reward

• The 3% reward is issued by email to the member approximately 10 days.
• Purchases made after this date will be added to the following year's reward calculation.
• A member must be a current.

Using the 3% reward

The reward notification is emailed to the member. Rewards totalling less than $1 will not be sent. The reward will be available to the member at the front-shop and may be redeemed toward purchases of most merchandise through the front-end registers (not currently available at self-checkout) at X Supplies in Australia.

Rewards may not be used:

1.Toward purchases of Gift Cards.

2.Toward purchases that are not recorded through X Supplies's front-shop, such as purchases at Milperra store.

3.On purchases of services.

4.Where prohibited by law or regulation; or on certain other categories as determined at X Supplies's discretion, which may change without notice.

5.Rewards may not be redeemed for cash.

6.Regulatory restrictions on rewards are subject to change at any time.

Prices

• Each item is marked with an item number. The price of the item, along with the description and identifying number, is posted above the item.

Payment

• We welcome debit/ATM cards, VISA & Mastercard and Apple pay.
• X Supplies does not accept manufacturers’ discount coupons or other retail establishment discount coupons (other than those distributed by X Supplies).
• X Supplies online shop does not accept cash or cheques.
• For online purchases, all card payments are subject to authorisation by your card issuer. If your payment is not authorised, or for any other reason we are not able to take payment when we attempt to do so, we will not fulfil your order. For each order, our payment processor will make a pre-authorisation of no more than $1. We will generally release this immediately on successful pre-authorisation, however our payment processor may take longer (generally 2-8 days) to give effect to the release.

Privacy

• We respect your right to privacy and our Privacy Statement outlines our policies and practices in detail.
• Please obtain a copy from our membership counter, or view/read the privacy statement at https://xsupplies.shop/pages/privacy-policy

Enquiries

• For any enquiry please https://xsupplies.shop/pages/contact